Richard has always been driven, balancing a demanding full-time job as a cook while attending ESL classes. His commitment to excellence shines through in his punctuality and work ethic, as he uses his phone not only to manage his schedule but also to coordinate with his boss about his various job locations. But one day, tragedy struck. During his daily commute, Richard was pickpocketed, and his phone—his lifeline—was stolen. Devastated, he returned to the scene multiple times, hoping against hope that he might recover it. For Richard, his phone was more than just a device; it was essential for navigating his busy life. Its absence has left him feeling lost, complicating his ability to communicate and manage his routines. Replacing it would not just restore his ability to work and study; it would reinstate a crucial part of his journey toward a brighter future.